Frequently asked questions

Subscriptions are managed by Apple or Google, not by us directly. Open the app while signed into the same App Store or Google Play account you used to purchase, then try Restore Purchases in Settings. If it still fails, email support@ignitehub.app with your store receipt.

Cancel anytime in your device’s store settings. On iPhone: Settings → [Your Name] → Subscriptions → IGNITE AI → Cancel. On Android: Google Play → Payments & subscriptions → Subscriptions → IGNITE AI → Cancel. Cancel before the trial or renewal date to avoid the next charge.

Refunds depend on where you bought your subscription:

• Apple App Store: Apple handles this directly.
• Google Play: Same deal, request it through Google.
• Need help finding the right page? Email support@ignitehub.app.

Yes, if you don’t cancel before the trial ends, the subscription renews automatically at the plan price shown at signup. You’ll get store reminders according to Apple/Google rules. Manage or cancel anytime in your store subscriptions.

Store subscriptions don’t transfer between Apple and Google. You’ll need an active subscription on the store for the device you’re using, or contact support if you’re mid-switch and need help.

After the meal analysis, open it from Recently uploaded, adjust it with the options there, then save your changes.

IGNITE AI is built to be the best in the market at identifying ingredients visually. Macros correspond to the weight of each ingredient, and that weight is an approximate estimate. Whenever you can, adjust the weight to the real amount if you weigh your food.

Yes. In Quick log you can type a description, use voice, or scan a barcode or nutrition label. Photo is optional.

Yes. Open the logged meal and edit foods, portions, or totals. Changes update your daily calories and macros.

Yes. Open a logged meal and tap the save icon. It will appear under Diet → Saved. Whenever you want the same food again, go there and tap Log. No need to take a photo every time you eat the same meal.

On the home page, tap the “+” button and choose Log workout. You’ll see several options. Pick the one that fits you best. Workouts are saved and estimate calorie burn based on your profile.

Activity you log (and eligible Health sync data) can inform your progress picture. Treat calorie targets as guidance. Adjust goals in settings if your training load changes.

Yes. Open the session from your history and edit or remove it so your stats stay accurate.

Confirm Health permissions are on for IGNITE AI (Apple Health on iOS, Health Connect on Android), that the source apps are syncing, and that you’ve allowed steps/activity categories. Open IGNITE AI once after granting access so a sync can run. If numbers stay stuck, revoke and re-grant permissions, then reopen the app.

With your permission, IGNITE AI can read the data below. You control categories in Apple Health or Health Connect and can revoke access anytime in system settings.

• Steps
• Average heart rate
• Blood oxygen
• Sleep (including sleep stages)

Sources can differ (phone vs watch), and sync isn’t always instant. Check which app is the primary source of truth in Health / Health Connect, then pull to refresh or reopen IGNITE AI.

Invite people from the Friends area with your invite flow. Once connected, you can share meals, workouts, or achievements according to what you choose to post. You’re in control of what’s visible.

Share Cards are styled snapshots of meals, streaks, or wins you can send to friends or post on social. Pick a theme, generate the card, then share from your device sheet.

Yes. Remove them from your friends/group list or leave the shared group in the Friends settings so future posts aren’t shared with them.

Force-close the app, restart your phone, and make sure you’re on the latest App Store / Play Store version. If it still crashes, tell us your device model, OS version, and roughly when it happens at support@ignitehub.app so we can investigate.

Confirm you’re using the same sign-in method as before (Apple, Google, or email). If a code or magic link doesn’t arrive, check spam and wait a minute before requesting another. Still locked out? Email support@ignitehub.app from the address on the account.

Enable notifications for IGNITE AI in system Settings, and check in-app reminder toggles. Low Power Mode / battery savers can delay alerts on some phones.